Chapter 5: Account Management

In order to access the Analytics Manager V9 portal, every individual required to have a user account, with the accessible site or site group control to limit the data access of each user. User group defined the role of the user, enable admin to restrict the page accessibility and permission of each user. The details and setup steps for user management, contact management, report scheduler, notifications, email server, Active Directory Server, security and data configuration can be obtained from the subchapter below.

5.1 User Account Configuration

In this section, we will explain about the procedures to create, update and delete user and user group.

5.1.1 User Group Settings

User Group is used to categorize users into different groups to ease the permission granting procedure to the users in a specific group.

Note:

1. There are 2 default user groups:

   1. Admin (hierarchy =1)
      Given all accesses for all sites and site groups data and all available page permissions, including company management, user management and user group management. 

   2. User (hierarchy = 2)
      Given basic page permissions and the site access referring to user configuration.

2. The first user that registered in the company is auto-assigned to the Admin user group, while other new users created can user group is assigned by the admin who created the user.

5.1.1.1 How to Create New User Group

1. Click on Settings > User and Contact > User Group > Add New User Group button to access the User Group Settings page.

   

2. Fill up the necessary details and granted the page permission then click on Save button to save the user group.

   
   

   Item	Description
   1. User Group Name	Enter a preferred name.
   2. Active	Indicator of whether the user group is active or inactive.
   3. Page Permissions	Enable the page permission for the user group. Refer to Chapter for the complete page permission list.

5.1.1.2 How to Update Existing User Group

1. Click on Settings > User and Contact > User Group > Edit button in Action column to access the User Group Settings page.

2. Update the relevant information and click on Save button to save the changes.

   

5.1.1.3 How to Remove Existing User Group

Note:

1. The default user groups (Admin and User) are unable to be removed.

You may select to disable the user group or totally remove it. If you wish to disable the user group, then:

1. Click on Settings > User and Contact > User Group > Edit to access the User Group Settings page.

2. Untick Active field and click Save button to save the changes.

   

Else, if you wish totally remove the user group, then:

1. Reassign all users in the user group that need to be deleted.

2. Click on Settings > User and Contact > User Group > Edit to access the User Group Settings page.

3. Click on the Delete User Group button to remove the user group.

   

5.1.1.4 Page Permission List

Each page in the Analytics Manager V9 portal has its own permission, below is the list of pages with its permission:

Permission	Description	Page Access
1. View Dashboard Report	View the dashboards and reports	All Dashboards, All Reports with read-only access
2. Create/Update/Delete Dashboard Report	Create / Update / Delete dashboards and reports	All Dashboards, All Reports
3. CRUD User	Create / View / Update / Delete user and user group setting	User, User Group and its setting page
4. View Site Area	View site, area, area group and area group type setting	Site, Area, Area Group and its setting page with read-only access
5. Create/Update/Delete Site Area	Create / Update / Delete site, area, area group, area group type setting	Site, Area, Area Group and its setting page
6. View Device	View device setting, tuning progress and data integrity	Device, Tuning Process and its setting page with read-only access,
7. Create/Update/Delete Device	Create / Update / Delete device	Device and its setting page
8. CRUD Import Export	Create / View / Update / Delete data import, export, data preparation and data manipulation	Import & Export, Data Preparation
9. CRUD Rule Threshold	Create / View / Update / Delete rule, threshold definition and threshold setting	Rule Settings, Threshold Settings
10. CRUD Configuration	Create / View / Update / Delete configuration setting such as floorplan and report scheduler	Contact Management, Recipient Group, Report Scheduler
11. View Knowledge Base	View download centre and FAQ	FAQ
12. Create/View/Update Support	Create / View / Update support ticket	Support Ticket, Service Request, Installation Support Chat
13. Create/Update/Delete Site Group	Create / Update / Delete site group	Site Group and its setting page
14. View Site Group	View site group	Site Group and its setting page with read-only access

5.1.2 User Settings

Note:

1. Only default Admin user group can manage the user configuration (create, edit or delete) which belongs to the company.
   

5.1.2.1 How to Create New User

1. Click on Settings > User and Contact > User > Add New User button to access the User Settings page.

   

2. Fill up the necessary details and click on Save button to create the user.

   
   

   Item	Description
   1. Display Name	Enter a preferred display name.
   2. Email Address	Enter a preferred unique email address. (Info: Confirmation email will be sent to the email address. Email need to be unique and do have any associated portal account with FootfallCam)
   3. Password	Enter a preferred password.
   4. Confirm Password	Enter to confirm the password field entered.
   5. User Group	Select the preferred user group. (Info: If default Admin is selected, the access type is auto-selected to Site Group Level and all Site Groups are selected to allow access)
   6. Language	Select a preferred language.
   7. Default Page	Select the preferred login landing page.
   8. Access Level	Select the entity granularity and the respective entity to be visible by the user.

5.1.2.2 How to Update Existing User Details

1. Click on Settings > User and Contact > User > Edit button in Action column to access the User Settings page.
   

2. Update the relevant information and click on Save button to save the changes that have been made.

5.1.2.3 How to Remove Existing User

User that has been created cannot be deleted, but you may inactive the user so that they are unable to login to the portal anymore.

1. Click on Settings > User and Contact > User > Edit button in Action column to access the User Settings page.
   

2. Untick Active field and click Save button to save the changes.

   

5.2 Contact Management

What is Contact Management?

Contact management aims to streamline and facilitate communication processes by ensuring that pertinent information, updates, and notifications are directed to the appropriate individuals among various contact types, based on their job roles and responsibilities. This framework fosters efficient collaboration, decision-making, and optimised overall business operations.

Who is it for?

The following types of individuals would benefit from contact management

• Administrator (Admin)

• Technician 

• Data

• Commercial 

5.2.1 Contact Groups

Contact Group	Descriptions
Admin Contacts	Individuals are responsible for receiving information about updates or support related to the system, project management, account management, company settings, backup policies, and more.
Technical Contacts	Members of the technical team who manage and maintain technical aspects of the project. They handle device management, health checks, RMA procedures, site installations, configurations (network etc), server availability, and other technical matters.
Data Contacts	Members of the data team who are responsible for maintaining data quality and integrity. They will receive notifications and updates regarding data health checks, accuracy tuning, and other data-related tasks.
Commercial Contacts	Individuals are responsible for financial aspects of the business, including billing for service requests and hardware purchases. They manage new device purchases, configuration fees, installation fees, configuration fees and other financial matters.

5.2.2 Add or Remove User from Contact Group

System administrator can manage the contact group by adding contacts or removing contacts.

STEP 1 - Access to FootfallCam Analytic Manager V9™: http://v9.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Navigate to Settings > Configurations > Contacts Management to access the Contacts Management page.

5.2.2.1 To Add Contact(s)

STEP 1 - At Contacts Management page, select the tab of the contact group which you intended to add contact.

STEP 2 - Click on + Add Contacts button to trigger the Add New Contact(s) prompt.

STEP 3 - Click the dropdown and select the user(s) to be added into the contact group, multiple selection is allowed.

STEP 4 - Click outside of the selection bar to close the dropdown and click on the Add button to save the changes.

5.2.2.2 To Remove Contact(s)

STEP 1 - At Contacts Management page, at the tab of the contact group which you intended to remove the contact.

STEP 2 - Click on Remove link at the Action column of the selected contact to remove it from the contact group.

5.3 Recipient Group

What is a Recipient Group?

A Recipient Group is a defined list of users belonging to a company who are grouped to receive certain updates.

Who is it for?

This feature allows business analysts to conveniently send reports to a collection of recipients in one go.

Where can I see it?

STEP 1 - Access to FootfallCam Analytic Manager V9™: http://v9.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Navigate to Settings > Recipient Group to access the recipient group page.

5.3.1 How can I create and configure a new group?

STEP 1 - At Recipient Group page, click on "+ New Recipient Group" button.

STEP 2 - Fill up the necessary details and click "Create" button to continue.

STEP 3 - Fill up the necessary details and click "Save" button to create the recipient group.

5.3.2 How can I update an existing recipient group?

STEP 1 - At Recipient Group page, navigate to the recipient group you wish to make changes and click on the pencil icon of the "Action" column to go into the Recipient Group Setting page.

STEP 2 - You may update the details accordingly and click on the "Save" to save your changes.

1. 

5.4 Report Scheduler

What is a Report Scheduler?

The report scheduler allows the user to schedule a certain report to be delivered to selected recipients.

Who is it for?

The report scheduler allows business analysts to schedule recurring reports to observe the trend of data over time.

Where can I see it?

STEP 1 - Access to FootfallCam Analytic Manager V9™: http://v9.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Navigate to Settings > Report Scheduler to access the Report Scheduler list.

5.4.1 How can I create a new scheduler?

STEP 1 - At Report Scheduler page, click on "+ New Scheduler" button.

STEP 2 - Select a report then fill up the entity level and time granularity details and click "Create" button to continue.

STEP 3 - In the Report Scheduler Settings page, user is required to fill up more details then click on "Save" button to create the report scheduler job.

5.4.2 How can I update the details of a scheduler?

STEP 1 - At Report Scheduler page, navigate to the report scheduler job that you wish to update and click on the pen icon to go into report scheduler settings page.

STEP 2 - Select a report then fill up the entity level and time granularity details and click "Create" button to continue.

Hint : You can utilize the "Search" or "Filter" function to obtain the required scheduler if the list is too long.

STEP 3 - Update the details you wish and click on the "Save" button to save your changes.

5.4.3 How can I delete a scheduler?

STEP 1 - At Report Scheduler page, navigate to the report scheduler job that you wish to delete and click on the pen icon to go into report scheduler settings page.

STEP 2 - Click on the "Delete" button to delete the report scheduler job.

5.4.4 Can I bulk-schedule for multiple entities?

Yes! You can bulk create the report scheduler for multiple entities.

STEP 1 - At Report Scheduler page, click on the "+ Bulk Scheduling" button.

STEP 2 - Fill up the necessary details then click on "Create" button to create schedulers. For each of the "Entity" that you've selected, a scheduler will be created.

5.4.5 What will I receive?

At the scheduled time, you will receive an email from the FootfallCam Postmaster with an attached report in PDF format.

5.5 Security and Privacy Settings

5.5.1 Data Privacy Policy

FootfallCam is committed to protecting the privacy and confidentiality of personal data of clients, business partners and other identifiable individuals. As part of this commitment, this privacy policy governs FootfallCam actions relating to the collection, use and disclosure of personal data. Each employee bears a personal responsibility for complying with this policy in the fulfilment of their responsibilities at FootfallCam.

You may refer to Data Privacy Policy of Footfallcam for more details. 

5.5.2 Data Integrity Policy

Data Integrity Policy describes the data flow of Foofallcam solution, types and usages of raw data, retention period of data, as well as description of metrices.

You may refer to Data Integrity Policy of Footfallcam for more details.

5.5.3 Information Security and Risk Management Policy

Information security and risk management refers to the process of managing the assets and associated risks through established procedures, standards and controls. The goal of this process is to protect the confidentiality, integrity and availability of assets (information) from threats and vulnerabilities.

You may refer to Information Security and Risk Management Policy of Footfallcam for more details.

5.6 Backup Settings

5.6.1 Server Failover

FootfallCam has two server setups: web server and database server as a full hot-standby server during any server failover. This FootfallCam setup ensures a full hot-standby server and network redundancy to support continuous operation in the event of a server failure.

The following outlines the Data Backup and Restore Plan by FootfallCam.

1. Any data failed to be stored will automatically be pushed to the hot-standby server.

2. FootfallCam technical team will receive an automated notification by the system to carry out the necessary support to diagnose and resolve the issue.

3. When the default server finally is up and running, the data will be exported back to the original server automatically.

Hence, the counters will still be collecting footfall data with no disruption or data loss for users in the process.

5.6.2 Backup Procedure

1. If Client deploys FootfallCam Cloud Server, FootfallCam is required to perform Full Back up on behalf of the Client

2. In the event that FootfallCam Cloud Server encounters any form of destruction, FootfallCam Shall restore using the redundant backup for counter functioning purpose

3. Backup must be located in separated locations to maintain its availability and functionality.

4. FootfallCam ensures that all backups are performed as scheduled and reviews the backup process on all servers daily. Logs are maintained to verify the amount of data backed up and the unsuccessful backup occurrences.

5. FootfallCam Servers are located at Germany, United Kingdom and Malaysia. Client can select which of the three FootfallCam servers they would like host their backup.

5.6.3 Backup Frequency

Full Back up is performed daily and retained for seven (7) days. Subsequently, daily Full Back up from 14 days, 21 days, 96 days and 360 days prior to the current date will be retained for reference purpose. Redundant backup will be performed daily and only the latest three copies of redundant backup will be retained.

Types	Location	Backup Frequency	Time / Hours of Backup
Full Backup	Client Server / FootfallCam Cloud Server	Daily	Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday G.M.T +0 3:00 A.M
Redundant Backup	FootfallCam Cloud Server	Daily	Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday G.M.T +0 3:30 A.M
Contingent Full Backup	FootfallCam Sub Server	Weekly	Every week G.M.T +0 3:00 A.M

5.6.4 Backup Content

System

System file shall be backup in the latest version.

Data

Backup	Type of Data	Size
Full Backup	All Data including customer data, footfall data, Wi-Fi data and Counter Configuration Data	Varied with the number of counters
Redundant Backup	Counter Configuration Data including: a. Server Details b. Company Settings c. Site / IT Details d. User Access & Details e. Counter & Camera Settings f.  Verification Status	Varied with the number of counters
Contingent Full Backup	Counter Configuration Data including: a. Server Details b. Company Settings c. Site / IT Details d. User Access & Details e. Counter & Camera Settings f.  Verification Status	Varied with the number of counters

Size & Storage

Total server storage suggested is 500GB with RAID.

Overview (per 2000 counters)

Component	Size per Counter / Backup	Frequency	Total Size	Percentage
Video (Verification)	100MB	2000	200GB	56.3%
Live Server	--	--	100GB	28.2%
Full Backup	5GB	7 Days	35GB	9.9%
		14 Days prior	5GB	1.4%
		21 Days prior	5GB	1.4%
		96 Days prior	5GB	1.4%
		360 Days prior	5GB	1.4%
Total	--	--	355GB	100%

Server Level Data (per counter)

Type of Data		Data Size
Raw Data	Counting Data	Varied with the number of counters
	MAC Address Wi-Fi Data	Varied with the number of counters
Aggregated Data	Counting Data + Wi-Fi Data	Varied with the number of counters

Counter Level Data (per counter)

Each counter comes with 4GB storage

Component	Size	Percentage
OS	1600MB	40.0%
Backup	1500MB	37.5%
Data / Video	400MB	10.0%
Others	380MB	9.5%
Boot Partition	60MB	1.5%
Safe Mode	60MB	1.5%
Total	4000MB	100%

5.6.5 Backup Retention

Server and Counter level data housekeeping starts at G.M.T +0 4:00AM daily.

Server Level Data

Type of Data		Retention Period	Housekeeping Rule
Raw Data	MAC Address	30 Days	For MAC Address > 30 days
	Aggregated Wi-Fi	Lifetime	--
Video Data	Normal Video	7 Days	For video is unverified > 7 days
	Pending Video	7 Days	For failed video upload to server
	Broken Video	7 Days	For video duration < 5 minutes
Health Check Data	Counter Heartbeat	30 Days	For counter heartbeat > 30 days

 

Counter Level Data

Type of Data		Retention Period	Housekeeping Rule
Raw Data	Counting Data	7 Days	For successful data upload to server
		180 Days	For unsuccessful data upload to server
	MAC Address Wi-Fi Data (Semi Aggregated)	7 Days	For successful data upload to server
		14 Days	For unsuccessful data upload to server
Video Data	Normal Video	--	For successful video upload to server
		3 Days	For unsuccessful video upload to server. All videos will be cleared if unsuccessful attempts for more than 3 days
Health Check Data	Counter Heartbeat	30 Days	For counter heartbeat > 30 days

5.6.6 Backup Failure

In the event of an unsuccessful backup, Client will receive email notification and shall take the following immediate actions:

1. Investigate the backup on the client, checking backup logs and resolve the issue

2. Resume backup and monitor the backup progress to be performed as usual

3. To perform manual backup if the backup fails repeatedly

4. Send email request to [email protected] if issue persists

5.6.7 Restoration

Restore Type

The option to restore data from which server (Client Server, FootfallCam Cloud Server, FootfallCam Sub Server) depends on whether the Client uses own Client Server or FootfallCam Cloud Server.

	Situations where:	Restore with:
1.	HDD Failure	Full Back up from Client Server / FootfallCam Cloud Server
2.	Server Accessible	Full Back up from FootfallCam Cloud Server
3.	Server Failure / Not Accessible	Full Back up from FootfallCam Cloud Server
4.	Server Migration	Full Back up from FootfallCam Cloud Server
5.	Total Server Destruction	Full Back up from FootfallCam Sub Server Redundant Backup from FootfallCam Cloud Server

Procedures

Full Restoration:

1. Full configurations will be restored from the backup server and controlled through Client server control panel.

2. In the case of corrupted data download, loaded data will be automatically deleted. Re-download will be prompted.

Partial Restoration is not available by any means.

5.6.8 Contingency Plan

In the event of serious data destruction (e.g. server destruction), one copy of Full Backup will be available from FootfallCam Sub server for recovery purpose. This Full Backup is scheduled weekly to FootfallCam Sub Server.

Only three (3) copies of latest Full Backup (7 days, 14 days and 28 days before current date) will be kept.

5.7 Company Settings

In this chapter, you will be briefed through the steps to edit company account such as update the company name, logo and account type and also edit the settings which will be applied to report feature. In addition, you can obtain the steps to setup public holiday of the company under this section.

5.7.1 How to Edit Company Account

Below are the steps to edit the details of your company account:

STEP 1 - Access to FootfallCam Analytic Manager V9™: http://v9.footfallcam.com/Account/Login via Google Chrome.

STEP 2 - Navigate to Settings > Company to access the Company Settings Page.

STEP 3 - Update the required fields and click on "Save" button to save the changes that have been made (if any).

Item	Description
1. Company Name	Enter the company name for the FootfallCam Analytic Manager V9™ account. (Info: Company name inserted will be apply to reports in FootfallCam Analytic Manager V9™.)
2. Company Logo	Upload the company logo for your account with the .png format of 150px*30px by clicking on the Browse button. (Info: The logo inserted will be replace the default logo set on the top left of the portal.)
3. Account Type	Select the type of account applicable to your industry. (Info: This setting will be applied to report feature.)
4. Wifi	Public: Wifi module is turned on and the SSID can be seen publicly Private: Wifi module is turned on but the SSID would not be seen publicly Disabled: Wifi module and data collection will be disabled
5. Data Collection	Enabling this allows the device to collect Wifi counting data and send to the server
6. Wifi Threshold	Wifi threshold determines the detection range (minimum: 2m; maximum: 100m) for Wifi counting - the higher the value, the larger the detection range. This value will be applicable to all counter(s) under your company. However, users can go to Settings > Sites > Counter Details page to manually adjust the Wifi threshold for each counter.
7. Wifi Calibration	Scaling factor that you would adjust to multiply the MAC detection
8. Default WiFi SSID Password	This password is required when the onsite person need to connect to the device via the counter WiFi SSID before they can access the device setup wizard.
9. Default Device Setup Wizard Password	This password is required for the onsite person to login to the device setup wizard. This default password will be imposed to the counter(s) which has been allocated to server if "Apply Default Passwords to all Device(s)" is enabled.
10. Apply Default Passwords to All Device(s)	Select to apply default password to all device(s).

5.7.2 How to Edit Report Setting

Below are the steps for the set up which will be applied to the report feature:

STEP 1 - At Company Settings page, click on the Report Configuration section.

STEP 2 - Update the required fields in Report Setting and click on Save button in the Company Settings page to save the changes.

 

Item	Description
1. First day of the week	Select the first day of the week.
2. Weekend	Select the weekend of the week.
3. Date Format	Select the preferred date format.
4. Start of Financial Week	Select the first day of your company's financial week.
5. Currencies	Select the applicable currency.
6. Report Footer	Enter the context as report footer.

5.7.3 How to View the Billing Details

Below are the steps to view the billing details:

STEP 1 - At the Company Settings Page, click on the Billing section to view the billing transactions.

STEP 2 - Click on the View button to view the transaction details and billing cycle.

5.7.4 How to Send Automated Emails  to Specific Email Address

This only applicable for customer who have completed server installation. Users need to configure email server details to send automated emails from own server to specific email address according to email scheduler. 

STEP 1 - At the Company Settings Page, click on the Email Server section.

STEP 2 - Update the required fields and click on Save button to save the changes.

5.8 Server Setup

You can choose to host FootfallCam Solution into your on-premise servers. This option enables you to further securely store and complete control of data in their own premises, with the same methodology and functionality as the Cloud Servers provided by FootfallCam.

5.8.1 System Requirements

To host FootfallCam™ Solution on-premise, you must prepare 2 server instances for hosting whole FootfallCam™ Solution: -

• Microsoft Windows Server 2016+ (Window Server)

• Ubuntu Server 20.04 (Ubuntu Server)

A correct servers' specification is important to ensure the FootfallCam™ Solution is running reliably and consistently without compromised performance. Table below shows the system requirements for hosting FootfallCam™ Solution, corresponding to the number of FootfallCam™ Devices being supported: -

Item / Size	Small	Medium	Large
FootfallCam™ Devices Count	Up to 100 devices	Up to 500 devices	Up to 1000 devices
PRIMARY SERVER
CPU	8 Cores 64-bit	12 Cores 64-bit	16 Cores 64-bit
Memory	32GB or above	64GB or above	128GB or above
Storage**	500GB or above	1TB or above	2TB or above
Operating System	Windows Server 2016 or above (Standard or Datacenter Edition)
SQL Server License	Microsoft SQL Server 2016 or above (Standard or Enterprise Edition)
SECONDARY SERVER
CPU	16 Cores 64-bit	24 Cores 64-bit	32 Cores 64-bit
Memory	128GB or above	256GB or above	512GB or above
Storage**	1TB or above	2TB or above	3TB or above
Operating System	Ubuntu Server 20.04 LTS or above

You may provide a Domain / Sub Domain Name and SSL Certificate from a DNS Provider such as Cloudflare, Fasthosts etc, and create the following A records shown below: -

Type	Name**	Target Server	TTL
A record	portal-ffc.mydomain.com	<<Primary Server Public IP Address>>	Auto
A record	ws-ffc.mydomain.com	<<Secondary Server Public IP Address>>	Auto

For more information regarding server installation and list of applications to be installed, kindly refer to this link.

5.8.2 Procedures

FootfallCam™ Solution installation and setup can only be done by our FootfallCam™ Technical Specialists. Hence, you are required to order a Software Installation Service from us with one-off installation fee.

Below are the overall steps on deploying FootfallCam™ on-premise server on client site. 

STEP 1 - Identify/consult FootfallCam™ on on-premise server requirements and prepare server(s). 
STEP 2 - Order Software Installation Service and submit Server Installation Form to [email protected].
STEP 3 - FootfallCam™ to schedule for server inspection and verify server hardware/network requirements. 
STEP 4 - FootfallCam™ to schedule and perform Software Installation session. 
STEP 5 - Setup account and bind devices in FootfallCam™ Analytic Manager in their server(s). 

More information regarding the server installation procedure can be found in Server Installation Form

5.8.3 Backup Procedure for Client Server 

1. If Client deploys own server (Client Server), Client is required to perform their own Full Backup

2. FootfallCam will not perform Full Back up on behalf of the Client in FootfallCam Cloud Server

3. FootfallCam will provide Client with the backup function to run their own backup

4. In the event that Client Server encounter any forms of destruction, FootfallCam shall restore using the redundant backup for counter functioning purpose

5. Backup must be located in separated locations to maintain its availability and functionality